EntGaming:TechSupport - Revision history

Jabba41 at 13:41, 16 June 2017

2017-06-16T13:41:40Z

ARt)Y: updated

2016-05-10T11:14:44Z

updated

ARt)Y: updated

2016-05-10T10:32:50Z

updated

ARt)Y at 10:26, 10 May 2016

2016-05-10T10:26:24Z

ARt)Y at 09:51, 10 May 2016

2016-05-10T09:51:44Z

ARt)Y: test

2016-05-10T09:51:31Z

test

ARt)Y: added

2016-05-10T09:50:53Z

added

ARt)Y: updated

2016-01-24T18:06:39Z

updated

ARt)Y: typo

2016-01-24T18:06:13Z

typo

ARt)Y: updated

2016-01-24T18:04:57Z

updated

@@ Line 22: / Line 22: @@
 ==== I tried to join the Clan ENT channel but it says that the channel is restricted. ====
-At the time of this post, the channel was being flooded by bots so we restricted it. You will soon (if not already) be able to host games by whispering "''Clan.Enterprise''" on any realm (<code>/w Clan.Enterprise !help</code>).
+At the time of this post, the channel was being flooded by bots so we restricted it. You will soon (if not already) be able to host games by whispering "''ClanEnterprise''" on any realm (<code>/w ClanEnterprise !help</code>).
 ==== I am disconnected at the start of the game. ====

@@ Line 1: / Line 1: @@
 __NOEDITSECTION__
 == Technical Support ==
-Please post all technical issues in the [http://entgaming.net/forum/viewforum.php?f=11 Technical Support] section. Be it bot, forum, wiki, or any other tech related issue.
+Please post all technical issues in the [http://entgaming.net/forum/viewforum.php?f=11 Technical Support] section. Be it bot, forum, wiki, or any other tech related issue. Use CTRL+F to search this page.

@@ Line 9: / Line 9: @@
 === Frequently Asked Questions (FAQ) ===
-<table class="table" width="85%">
+==== When I join a game, it says that the game could not be found. ====
-<tr id="1"><td>1. When I join a game, it says that the game could not be found.</td></tr>
+Try refreshing the game list and joining again. Additionally, it may be because of a very short IP ban (especially if you just left a game), so try waiting a minute and then joining. Do not spam join or you may be banned automatically by the bot for longer or even banned by Battle.net's anti-flood system. If it delays several seconds and then says game could not be found, that means there is a problem with your connection to the server. The server is neither accepting nor rejecting your connection. Typically, this is caused by firewalls running on your computer or your router. Make sure outbound firewalls are either disabled or set to allow Warcraft III to connect to ports 6001-8000 (we use 6001-6200 for hosting, and 7000-7200 for [[EntGaming:GProxyVarlock]] reconnects).
-<tr><td>Try refreshing the game list and joining again. Additionally, it may be because of a very short IP ban (especially if you just left a game), so try waiting a minute and then joining. Do not spam join or you may be banned automatically by the bot for longer or even banned by Battle.net's anti-flood system. If it delays several seconds and then says game could not be found, that means there is a problem with your connection to the server. The server is neither accepting nor rejecting your connection. Typically, this is caused by firewalls running on your computer or your router. Make sure outbound firewalls are either disabled or set to allow Warcraft III to connect to ports 6001-8000 (we use 6001-6200 for hosting, and 7000-7200 for [[EntGaming:GProxyVarlock]] reconnects).</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== I hosted a game with the [http://wiki.entgaming.net/index.php?title=EntGaming:HostGuide public hosting system], and it said that it should be hosted, but I can't join. ====
-<tr id="2"><td>'''2. I hosted a game with the [http://wiki.entgaming.net/index.php?title=EntGaming:HostGuide public hosting system], and it said that it should be hosted, but I can't join.'''</td></tr>
+This will happen if you host a game but the gamename is taken. If you "''/whois''" the bot that it says your game was hosted on and it is not in any game, then try hosting again with a different game name. Note, that the game name may be taken by a different host on a realm other than your own!
-<tr><td>This will happen if you host a game but the gamename is taken. If you "''/whois''" the bot that it says your game was hosted on and it is not in any game, then try hosting again with a different game name. Note, that the game name may be taken by a different host on a realm other than your own!</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== When I join a game that I hosted, I get kicked instantly or after downloading the map. ====
-<tr id="3"><td>'''3. When I join a game that I hosted, I get kicked after downloading the map or instantly.'''</td></tr>
+This may be caused by issues with the map, then try a different map. If you are kicked instantly it may also be because of a ban, in that case you can see a list of bans either [http://entgaming.net/link/amibanned.php here] or [http://entgaming.net/openstats/bans/ there]. To appeal your ban, follow this [http://wiki.entgaming.net/index.php?title=EntGaming:Unban guide].
-<tr><td>This may be caused by issues with the map, then try a different map. If you are kicked instantly it may also be because of a ban, in that case you can see a list of bans either [http://entgaming.net/link/amibanned.php here] or [http://entgaming.net/openstats/bans/ there]. To appeal your ban, follow this [http://wiki.entgaming.net/index.php?title=EntGaming:Unban guide].</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== My Internet is unstable and I often get dropped, what should I do? ====
-<tr id="4"><td>'''4. My Internet is unstable and I often get dropped, what should I do?'''</td></tr>
+You should try using [[EntGaming:Econnect]], [[EntGaming:GProxyVarlock]] or [[EntGaming:GProxyGui]].
-<tr><td>You should try using [[EntGaming:Econnect]], [[EntGaming:GProxyVarlock]] or [[EntGaming:GProxyGui]].</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== I tried to join the Clan ENT channel but it says that the channel is restricted. ====
-<tr id="5"><td>'''5. I tried to join the Clan ENT channel but it says that the channel is restricted.'''</td></tr>
+At the time of this post, the channel was being flooded by bots so we restricted it. You will soon (if not already) be able to host games by whispering "''Clan.Enterprise''" on any realm (<code>/w Clan.Enterprise !help</code>).
-<tr><td>At the time of this post, the channel was being flooded by bots so we restricted it. You will soon (if not already) be able to host games by whispering "''Clan.Enterprise''" on any realm (<code>/w Clan.Enterprise !help</code>).</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== I am disconnected at the start of the game. ====
-<tr id="6"><td>'''6. I am disconnected at the start of the game.'''</td></tr>
+There are several possibilities for this. First, if you noticed players that seemed like bots join the game, it is very likely that those players are bots and are causing you to disconnect. Please report the incident in the [http://entgaming.net/forum/viewforum.php?f=11 technical suppport] section. Additionally, the map you are hosting may be configured incorrectly. In that case report the map in the tech section as well. This could only be the cause if every time you host the map you disconnect at the beginning, so try hosting the map again before reporting it. You could also have desynchronized or simply lost the connection, so make sure you did not also disconnect from battle.net and ask other players if you desynchronized.
-<tr><td>There are several possibilities for this. First, if you noticed players that seemed like bots join the game, it is very likely that those players are bots and are causing you to disconnect. Please report the incident in the [http://entgaming.net/forum/viewforum.php?f=11 technical suppport] section. Additionally, the map you are hosting may be configured incorrectly. In that case report the map in the tech section as well. This could only be the cause if every time you host the map you disconnect at the beginning, so try hosting the map again before reporting it. You could also have desynchronized or simply lost the connection, so make sure you did not also disconnect from battle.net and ask other players if you desynchronized.</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== Having issues staying connected to Warcraft 3? ====
-<tr id="7"><td>'''7. Having issues staying connected to Warcraft 3?'''</td></tr>
+Check out [http://us.battle.net/support/en/article/frequent-disconnects Blizzard's tips] on how to fix it for Windows and Mac.
-<tr><td>Check out [http://us.battle.net/support/en/article/frequent-disconnects Blizzard's tips] on how to fix it for Windows and Mac.</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== I registered an account but did not get an activation email. ====
-<tr id="8"><td>'''8. I registered an account but did not get an activation email.'''</td></tr>
+Check your spam and junk folders to make sure the email did not go there. If you still can not find it, [http://wiki.entgaming.net/index.php?title=EntGaming:Communication contact] us and we'll manually activate your account or send you another activation email.
-<tr><td>Check your spam and junk folders to make sure the email did not go there. If you still can not find it, [http://wiki.entgaming.net/index.php?title=EntGaming:Communication contact] us and we'll manually activate your account or send you another activation email.</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== Why are my DotA stats not being saved in games I host? ====
-<tr id="9"><td>'''9. Why are my DotA stats not being saved in games I host?'''</td></tr>
+Stats are only recorded for auto-hosted games. Privately hosted games may have gameplay that is different from normal games and makes stats difficult to track. For example, games may be between friends or just for fun where players are not trying their best. Additionally, stats in privately hosted games presents the possibility of abusing the system to improve one's record.
-<tr><td>Stats are only recorded for auto-hosted games. Privately hosted games may have gameplay that is different from normal games and makes stats difficult to track. For example, games may be between friends or just for fun where players are not trying their best. Additionally, stats in privately hosted games presents the possibility of abusing the system to improve one's record.</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== We all desynced from the game and lost ELO. ====
-<tr id="10"><td>'''10. We all desynced from the game and lost ELO.'''</td></tr>
+We only wipe, merge or transfer stats per request in the tech section on a regular basis. However, if we announce global technical issues for the ENT network in the news section, you are eligible for ELO restoration requests.
-<tr><td>We only wipe, merge or transfer stats per request in the tech section on a regular basis. However, if we announce global technical issues for the ENT network in the news section, you are eligible for ELO restoration requests.</td></tr>
-<tr><td>&nbsp;</td></tr>
+==== Need help using the FCD or detecting maphack? ====
-<tr id="11"><td>'''11. Need help using the FCD or detecting maphack?'''</td></tr>
+Read the [[EntGaming:DetectMaphack]] for more information. If you still need help, [http://wiki.entgaming.net/index.php?title=EntGaming:Communication contact] us or post in the [http://entgaming.net/forum/viewforum.php?f=13 General Discussion] section.
-<tr><td>Read the [[EntGaming:DetectMaphack]] for more information. If you still need help, [http://wiki.entgaming.net/index.php?title=EntGaming:Communication contact] us or post in the [http://entgaming.net/forum/viewforum.php?f=13 General Discussion] section.</td></tr>
-<tr id="12"><td>'''12. Desyncs after playing Castle Fight?'''</td></tr>
+==== Desyncs after playing Castle Fight? ====
-<tr><td>If you are playing Castle Fight and then join a different map, you will disconnect via desync. That happens because the CF maps alters your Warcraft 3 files which have to be "reloaded". Restart your Warcraft 3 every time you plan to play a different map than CF.</td></tr>
+If you are playing Castle Fight and then join a different map, you will disconnect via desync. That happens because the CF maps alters your Warcraft 3 files which have to be "reloaded". Restart your Warcraft 3 every time you plan to play a different map than CF.
-<tr id="13"><td>'''13. Patch 1.27: msvcr120.dll missing'''</td></tr>
-<tr><td>Download the proper file for your operating system on Microsoft's [https://www.microsoft.com/en-us/download/details.aspx?id=40784 official site]. If you are not sure which one you need, you may download all. Do not forget to restart your PC to ensure the installation is complete.</td></tr>
+==== Patch 1.27: msvcr120.dll missing ====
-<tr id="14"><td>'''14. Patch 1.27: No CD Error'''</td></tr>
+Download the proper file for your operating system on Microsoft's [https://www.microsoft.com/en-us/download/details.aspx?id=40784 official site]. If you are not sure which one you need, you may download all. Do not forget to restart your PC to ensure the installation is complete.
-<tr><td>Download the [http://us.battle.net/download/getLegacy?product=WAR3&locale=en-GB&os=win ROC] and [http://us.battle.net/download/getLegacy?product=W3XP&locale=en-US&os=win TFT] installers, enter your CD-key and play without a CD.</td></tr>
-<tr id="15"><td>'''15. Patch 1.27: GProxy Varlock'''</td></tr>
+==== Patch 1.27: No CD Error ====
-<tr><td>After updating the Warcraft 3 client, copy the war3.exe, game.dll and storm.dll files in the gproxy folder and update the gproxy config file. war3version = 27 & loader_offset = 4549532</td></tr>
+Download the [http://us.battle.net/download/getLegacy?product=WAR3&locale=en-GB&os=win ROC] and [http://us.battle.net/download/getLegacy?product=W3XP&locale=en-US&os=win TFT] installers, enter your CD-key and play without a CD.
-<tr id="16"><td>'''16. Patch 1.27: Screenshot'''</td></tr>
-<tr><td>For windows 7 or 8 users, to make a screenshot using print screen function you must be in window mode (for most users) or else it will not work. Hopefully blizzard can fix this.</td></tr>
+==== Patch 1.27: GProxy Varlock ====
-</table>
+After updating the Warcraft 3 client, copy the war3.exe, game.dll and storm.dll files in the gproxy folder and update the gproxy config file. war3version = 27 & loader_offset = 4549532
 [[Category:Guides]]
 [[Category:Info]]

@@ Line 48: / Line 48: @@
 <tr id="14"><td>'''14. Patch 1.27: No CD Error'''</td></tr>
 <tr><td>Download the [http://us.battle.net/download/getLegacy?product=WAR3&locale=en-GB&os=win ROC] and [http://us.battle.net/download/getLegacy?product=W3XP&locale=en-US&os=win TFT] installers, enter your CD-key and play without a CD.</td></tr>
 </table>
 [[Category:Guides]]
 [[Category:Info]]

@@ Line 10: / Line 10: @@
 === Frequently Asked Questions (FAQ) ===
 <table class="table" width="85%">
-===<tr id="1"><td>1. When I join a game, it says that the game could not be found.</td></tr>====
+<tr id="1"><td>1. When I join a game, it says that the game could not be found.</td></tr>
 <tr><td>Try refreshing the game list and joining again. Additionally, it may be because of a very short IP ban (especially if you just left a game), so try waiting a minute and then joining. Do not spam join or you may be banned automatically by the bot for longer or even banned by Battle.net's anti-flood system. If it delays several seconds and then says game could not be found, that means there is a problem with your connection to the server. The server is neither accepting nor rejecting your connection. Typically, this is caused by firewalls running on your computer or your router. Make sure outbound firewalls are either disabled or set to allow Warcraft III to connect to ports 6001-8000 (we use 6001-6200 for hosting, and 7000-7200 for [[EntGaming:GProxyVarlock]] reconnects).</td></tr>
 <tr><td>&nbsp;</td></tr>